• People in an office environment

Common Challenges facing Established Creative Agencies.

  • Lacking Strategic Direction? Do you have solid junior account handlers but need to bridge the gap in aligning client objectives with creative solutions?
  • In between hires? Are you in the process of hiring a full-time Account Director and are finding it a challenge to manage existing client relationships in the short-term?
  • Struggling to keep on top of things in busy periods? Are you launching a new product or campaign for a client, or experiencing a large influx of work, leading to overwhelm or burnout for your team?
  • Under-resourced following a new client win? Have you just won a new client following your brilliant creative pitch, but have little to no account managers to step in to handle the client relationship from the outset?

Finding experienced Account Directors is a challenge. This is where I come in.

Karen Hardie Portrait - front profile

Here’s how I can help:

  • Bring Fresh Perspectives and Ideas: I’ve worked with a diverse range of clients and industries and can inject new ideas and innovative strategies into your agency’s projects.

  • Flexibility and Scalability: I can provide the flexibility you need to scale up or down as needed, ensuring that your agency can efficiently manage workloads without compromising on quality.

  • Reduced Workload for your In-House Team: With me onboard, your agency’s in-house team can focus on their core strengths. I can handle client communications, freeing up your internal resources.

  • Handling Peak Workloads: During busy periods, such as the lead-up to product launches or seasonal campaigns, I can step in to manage the increased workload, ensuring that your team can deliver exceptional results without feeling overwhelmed.

  • Client Relationship Management: I’m skilled at building and maintaining client relationships, understanding client needs, communicating effectively, and managing expectations. All of these help to improve client satisfaction and long-term partnerships.

  • Uninterrupted Client Service: I can seamlessly slot into your agency operations, ensuring that client projects, communication, and satisfaction remain consistent, preventing any disruption in service.

Want to talk it through?

If you’re seeking flexibility, expertise, and efficiency in your operations short-term due to a new client acquisition, seasonal demands, special campaigns or to help fill a gap whilst a full-time member of staff is brought on board, I’m your woman!

I’d love to have a chat to see how I can bring my experience and a fresh perspective to your agency and help to ultimately drive success for both your clients and your business.

What am I like to work with?

“Karen’s effervescent personality coupled with her expertise and experience proved a powerful combination and along with great attention to detail and care about her work made her one of the best team members I’ve ever had. I’m so pleased to see her success and I would not hesitate to work with her again if the opportunity ever arose.”

Kirsti Hughes, Group Account Director, Meteorite